Privacy Notice

Privacy Notice

At Sorelvina, we understand that trust is the foundation of every lasting relationship. We are committed to protecting your personal information and using it responsibly to provide you with a secure, seamless, and personalized shopping experience. We respect your privacy and never sell or trade your personal information.

1. What Information Do We Collect?

To provide you with the best shopping experience and ensure your orders are delivered safely, we may collect:

  • Identity & Contact Details: Your name, shipping address, email, and phone number.

  • Payment Information: We utilize top-tier encrypted payment gateways. Sorelvina never stores your full credit card number or CVV code on our own servers.

  • Shopping Preferences: Information such as browsing activity, product interests, and wishlist preferences may be collected to improve your experience and provide more relevant recommendations.

2. How Do We Use Your Information?

We use your information only for purposes that help improve your experience with Sorelvina:

  • Order Fulfillment: Processing orders, arranging shipping, providing tracking updates, and managing returns or exchanges.

  • Customer Communication: Sending order confirmations, important updates, and, if you choose to subscribe, sharing new collections, promotions, and brand updates.

  • Website Improvement: Understanding how customers interact with our website to improve navigation, performance, and overall shopping experience.

3. Do We Share Your Information?

We only share your information with trusted service providers when absolutely necessary:

  • Logistics Partners: Such as trusted shipping carriers that help deliver your products safely and efficiently.

  • Payment Processors: To ensure every transaction is secure and legitimate.

  • Legal Compliance: We will only disclose information to regulatory authorities if strictly required by law.

  • Our Strict Policy: We never sell your personal data to third-party marketing agencies.

4. Your Rights

At Sorelvina, you always maintain control over your personal data:

  • Right to Access: You may ask us at any time what information we hold about you.

  • Correction & Deletion: If your address changes or you wish for us to delete your personal data or account information from our system, simply contact us via email.

  • Opt-Out: You can click "Unsubscribe" at the bottom of any marketing email at any time. We respect your preferences.

5. Data Security

We employ industry-standard physical and electronic security measures, including SSL encryption, to help protect your personal information. While no method of transmission over the internet is 100% secure, we continuously review and improve our security practices to provide an appropriate level of protection for your data.

Contact Our Privacy Team

If you have questions regarding our privacy practices or wish to exercise your data rights, please contact us directly:

Sorelvina is an online retail store operated by Beijing Liangyan Shengke Technology Co., Ltd. The company is responsible for the sale of products, order processing, customer support, returns, refunds, and other transactions conducted through Sorelvina.com.

  • Legal Entity: Beijing Liangyan Shengke Technology Co., Ltd.

  • Registered Address: Room 101, Building 3, No. 54 Qingchun Road, Huairou District, Beijing, China

Sorelvina — Your privacy matters, and your trust is our priority.