Shipping Policy

At Sorelvina, we understand the excitement of receiving something new for your dog. Shipping is more than simply delivering a package; it is the final step in our commitment to quality and customer experience. From secure packaging to reliable shipping partners, we work to ensure your dog toys arrive safely and in excellent condition.

1. Processing with Care

  • Order Processing: Orders are typically processed within 1–3 business days after payment has been successfully confirmed. Processing time is separate from delivery time.

  • Estimated Delivery Times: Estimated delivery times vary by destination and shipping method. For orders shipped to the United States, standard delivery generally takes approximately 5–12 business days after dispatch.

  • International delivery times may vary depending on the destination, carrier, and customs processing.

  • Shipping estimates are not guaranteed delivery dates. Available shipping options, costs, and estimated delivery times will also be displayed during checkout.

2. Shipping Times & Rates

We partner with reliable shipping carriers to provide a safe and efficient delivery experience:

  • Standard Shipping: Estimated delivery within 5–12 business days.

  • Free Shipping Policy: Eligible orders of US$49 or more qualify for free standard shipping. Any geographic restrictions or exclusions will be displayed during checkout before payment.

  • Transparent Costs: For orders below the free shipping threshold, shipping rates are calculated automatically at checkout based on your delivery address.

3. Track Your Order

  • Tracking Updates: Once your order has been shipped, a unique tracking number will be sent to your email.

  • Full Visibility: You can monitor your package through the tracking link provided and stay updated until your order arrives.

4. Our Delivery Guarantee

Although we use secure protective packaging, unexpected issues may occasionally occur during transportation.

  • The Sorelvina Promise: If your dog toy arrives damaged, defective, or there is another issue with your order, please contact us within 48 hours of delivery.

  • We will review the issue promptly and provide an appropriate replacement, refund, or other suitable solution where applicable.

Your satisfaction and your dog's enjoyment are important to us.

5. Important Notes

  • Address Verification: Please carefully review your shipping address before completing your purchase. Once an order has been dispatched, we may not be able to modify the delivery details.

  • P.O. Boxes: Some shipping services may have limitations when delivering to P.O. Boxes. For the smoothest delivery experience, we recommend providing a complete residential or business address.

  • Delivery Delays: Delays may occasionally occur due to severe weather, holidays, customs inspections, carrier disruptions, or other circumstances outside our reasonable control.

Contact Our Logistics Team

If you have any questions regarding your order status or require assistance, please contact our support team:

Sorelvina is an online pet products retail store operated by Beijing Liangyan Shengke Technology Co., Ltd., specializing in dog toys and related pet products. The company is responsible for product sales, order processing, shipping coordination, customer support, returns, refunds, and other transactions conducted through Sorelvina.com.

  • Legal Entity: Beijing Liangyan Shengke Technology Co., Ltd.

  • Registered Address: Room 101, Building 3, No. 54 Qingchun Road, Huairou District, Beijing, China

Sorelvina — More fun for dogs, delivered with care.