Terms of Service

Terms of Service

Welcome to Sorelvina. These Terms and Conditions govern purchases made through Sorelvina.com (“Sorelvina”), an online pet products store operated by Beijing Liangyan Shengke Technology Co., Ltd.

By placing an order through our website, you enter into a purchase transaction with Beijing Liangyan Shengke Technology Co., Ltd., subject to these Terms and the policies published on our website.

Sorelvina is an online retail store operated by Beijing Liangyan Shengke Technology Co., Ltd., specializing in dog toys and related pet products. The company is responsible for product sales, order processing, customer support, returns, refunds, and other transactions conducted through Sorelvina.com.

Legal Entity: Beijing Liangyan Shengke Technology Co., Ltd.
Registered Address: Room 101, Building 3, No. 54 Qingchun Road, Huairou District, Beijing, China
Email: service@sorelvina.com

1. Intellectual Property & Content

All content found on the Sorelvina website—including but not limited to product photography, brand logos, descriptions, graphics, website designs, and original marketing materials—is owned by or licensed to Sorelvina and is protected by applicable intellectual property laws.

  • We Welcome: You to share photos or videos of your dog enjoying Sorelvina products on social media and tag us. We love seeing our toys become part of your pet's everyday playtime.

  • We Prohibit: Unauthorized commercial use, reproduction, distribution, resale, copying, or impersonation involving our brand name, logos, images, text, or other protected website content without prior written permission.

2. Accuracy of Information

We strive to provide accurate product descriptions, specifications, images, and other information so customers can make informed purchasing decisions.

  • Minor Variations: Due to lighting conditions, photography, manufacturing batches, screen settings, and device displays, actual product colors, textures, or appearance may vary slightly from images shown on our website.

  • Product Measurements: Product dimensions may have minor variations due to measurement methods or manufacturing tolerances.

  • Right to Correct: We reserve the right to correct errors in pricing, descriptions, specifications, promotions, or availability. If an order is materially affected by an error, we may contact you to provide an appropriate solution, including cancellation and refund where necessary.

3. Your Account Security

To enjoy a more convenient shopping experience, you may choose to create a Sorelvina account.

  • You are responsible for maintaining the confidentiality of your account information, password, and login credentials.

  • You are responsible for activities conducted through your account unless caused by circumstances outside your reasonable control.

  • If you suspect unauthorized access or use of your account, please contact us promptly at service@sorelvina.com.

4. Prohibited Conduct

Customers must use our website lawfully and responsibly.

You may not:

  • Use automated data-mining, scraping, or similar technologies without authorization.

  • Submit fraudulent orders, payment information, reviews, or claims.

  • Attempt to gain unauthorized access to our website, systems, or customer accounts.

  • Copy, reproduce, or commercially exploit our website content without permission.

  • Upload malicious code, viruses, or other harmful technologies.

  • Interfere with or disrupt the normal operation or security of the website.

Sorelvina reserves the right to restrict or terminate access to our services when these Terms are violated or when fraudulent or unlawful activity is reasonably suspected.

5. Pricing & Payments

  • Pricing Adjustments: We reserve the right to update product prices, promotions, discounts, or availability at any time. Confirmed and fully paid orders will generally not be affected by future price changes.

  • Currency: Prices will be displayed in the applicable currency shown on the website or during checkout.

  • Secure Payments: Payments are processed through trusted third-party payment providers using appropriate security technologies. Sorelvina does not store your complete credit card number or CVV on its own servers.

  • Payment Verification: Certain transactions may require additional verification to help prevent unauthorized or fraudulent purchases.

6. Product Use & Safety

Sorelvina offers dog toys and related pet products intended for appropriate use by pets under responsible owner supervision.

  • Supervised Play: Dogs should be supervised while using toys, particularly when using chew toys, tug toys, interactive toys, or products containing smaller components.

  • Inspect Before Use: Customers should regularly inspect pet toys for signs of excessive wear, damage, loose components, or breakage.

  • Replace Damaged Toys: Discontinue use and replace a toy if it becomes damaged or presents a potential swallowing or choking hazard.

  • Choose Appropriate Products: Select toys appropriate for your dog's size, age, chewing habits, and play style.

  • Individual Results: No pet toy is completely indestructible, and product durability may vary depending on a dog's size, bite strength, chewing behavior, and frequency of use.

Always follow any product-specific instructions or warnings provided with the product.

7. Limitation of Liability

To the extent permitted by applicable law:

  • Proper Usage: Sorelvina is not responsible for damage, injury, or loss resulting from misuse, inappropriate product selection, failure to supervise a pet, continued use of a damaged product, or failure to follow product instructions and safety warnings.

  • Normal Wear: Damage caused by ordinary chewing, scratching, biting, or normal wear and tear may not constitute a product defect.

  • Service Interruptions: We work to maintain a reliable shopping experience but cannot guarantee uninterrupted access to the website. Temporary interruptions may occur because of maintenance, updates, technical problems, or circumstances outside our reasonable control.

Nothing in these Terms excludes or limits rights that cannot legally be excluded under applicable consumer protection laws.

8. Orders & Availability

All orders are subject to product availability and successful payment authorization.

We reserve the right to cancel or refuse an order where reasonably necessary, including circumstances involving:

  • Pricing or listing errors.

  • Suspected fraud or unauthorized transactions.

  • Products becoming unavailable.

  • Shipping restrictions.

  • Incorrect or incomplete customer information.

If we cancel a paid order, the applicable payment will be refunded using the original payment method whenever reasonably possible.

9. Returns & Refunds

Returns, exchanges, and refunds are handled according to the Sorelvina Return & Refund Policy published on our website.

Customers should contact our support team within the applicable return period if there is an issue with an order.

Certain products may be subject to return restrictions where permitted by applicable law, particularly products that have been significantly used, damaged after delivery, or returned in an unsuitable condition.

10. Shipping & Delivery

Processing times, shipping estimates, tracking information, delivery restrictions, and other shipping conditions are governed by our Shipping Policy.

Estimated delivery times are provided for convenience and are not guaranteed delivery dates unless expressly stated otherwise.

Delays may occur because of carriers, customs processing, severe weather, holidays, incorrect delivery information, or other circumstances outside our reasonable control.

11. Governing Law

These Terms of Service are governed and interpreted in accordance with applicable laws and regulations.

Any dispute arising from your purchase or use of our services should first be addressed through good-faith communication with our customer service team in an effort to reach a reasonable resolution.

Nothing in these Terms affects any mandatory consumer rights that may apply to you under the laws of your place of residence.

12. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our business, website, products, legal requirements, or operating practices.

The latest version will be published on Sorelvina.com and will become effective upon publication unless otherwise stated.

Contact Us

If you have questions regarding these Terms of Service, please contact us:

Email: service@sorelvina.com

Legal Entity: Beijing Liangyan Shengke Technology Co., Ltd.
Registered Address: Room 101, Building 3, No. 54 Qingchun Road, Huairou District, Beijing, China

Sorelvina — More play. More joy. More tail wags.

Sorelvina and Sorelvina.com are operated by Beijing Liangyan Shengke Technology Co., Ltd.